Web service
Hosting & maintenance
We keep your site online, backed up and up to date, and we’re the people you call when something breaks.
Regular backups Updates tested first A real person to ask
What’s included
The unglamorous work that keeps a site running, done properly.
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Hosting set up for you
Hosting, domain and SSL certificate configured and renewed, so nothing quietly lapses.
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Updates, tested first
CMS, PHP and package updates, tried on a copy of your site before they go live.
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Backups
Regular backups of your files and content, so a bad day is a restore, not a rebuild.
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Security
HTTPS everywhere, sensible server settings, and security fixes applied when they land.
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Email that arrives
Forms and notifications sent through a transactional email service, so they stay out of spam folders.
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Help when you need it
Open a ticket from our support page and a real person picks it up, from quick fixes to new pages.
Already a hosting client?
Open a ticket on our support page and choose Website — hosting & maintenance clients. Replies come from support@xenoplexus.com with your ticket number in the subject.
How we work
From the day we take over to the day you need something changed.
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1
Review
The site, the hosting and what’s installed.
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2
Move
If needed, to hosting we manage, at a quiet time.
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3
Update
CMS and server updates, tested on a copy first.
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4
Back up
On a schedule, with restores when you need them.
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5
Help
Tickets, fixes and changes as you grow.
Questions
Straight answers to what people usually ask first.
Can you look after a site you didn’t build?
Often, yes. We review it first so we know what we’re taking on, and tell you plainly if it needs work before we can keep it running well.
How do we ask for help?
Open a ticket on our support page and choose “Website — hosting & maintenance clients”. Every reply comes from support@xenoplexus.com with your ticket number, so the whole conversation stays in one place.
Do you also host web apps?
Yes. We host, back up and maintain the registration systems we build, along with the websites that link into them.