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Choose a product and we’ll show the answers people ask for most, then fill it in on your ticket.
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Before you write: common answers
Most Zip Me Up questions are answered here. If yours isn’t, the ticket form is right below.
Frequently asked
Will it change my original files?
Not by default. Safe mode, the default, copies your files to a temporary folder and cleans the copy. Fast mode, which you turn on in Settings, cleans the original in place.
Where are zips saved?
Next to the source by default, or in a folder you choose in Settings. Existing files are never overwritten: -1, -2 and so on are added to the name.
What does it remove?
.DS_Store files, __MACOSX folders, ._ AppleDouble files (resource forks) and extended attributes. They’re removed before zipping, and the zip leaves out any that remain, at any folder depth.
What happens when I drop several items at once?
They go into one archive named Archive.zip next to the first item, the same as Archive Utility. For separate archives, drop items one at a time.
Help articles
Reporting a bug? Tell us what you expected and what happened instead, and attach a screenshot or the app’s log file if it has one. It’s the fastest way to an answer.
Open a ticket
Still stuck? Send us the details. Every reply comes by email with your ticket number in the subject, so the whole conversation stays on one ticket.